Privacy policy

Velonix CRM (“Velonix”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you use our website, product, and related services.

By using Velonix, you agree to the practices described in this policy.

1. Information We Collect

We collect information in a few simple ways:

Information you provide directly

When you sign up, contact us, book a demo, or use our services, we may collect:

• Name

• Email address

• Phone number

• Company name

• Any information you submit through forms or messages

Information collected automatically

When you visit our website or use the product, we may collect:

• IP address

• Browser type and device information

• Pages visited and time spent

• Usage data within the product (features used, actions taken)

This data helps us understand how Velonix is used and how we can improve it.

2. How We Use Your Information

We use your information to:

• Provide and operate Velonix CRM

• Set up and manage your account

• Respond to inquiries and support requests

• Improve product performance and user experience

• Send product updates, service-related messages, or important notices

• Comply with legal and regulatory requirements

We do not use your data for unrelated advertising or sell it to third parties.

3. Cookies and Tracking Technologies

Velonix uses cookies and similar technologies to:

• Keep you signed in

• Understand website and product usage

• Improve performance and reliability

You can control or disable cookies through your browser settings. Some features may not work properly without cookies.

4. How We Share Information

We do not sell your personal data.

We may share information only with:

• Trusted service providers (such as hosting, analytics, email, or payment services) who help us run Velonix

• Authorities, if required by law or to protect legal rights and security

All service providers are required to handle data securely and only for authorized purposes.

5. Data Security

We take reasonable technical and organizational measures to protect your data from unauthorized access, loss, or misuse.

That said, no system is 100% secure. While we work hard to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the right to:

• Access or update your personal information

• Request deletion of your data

• Opt out of non-essential communications

To exercise these rights, contact us at support@velonixcrm.com.

7. Data Retention

We retain your information only for as long as necessary to:

• Provide our services

• Meet legal or operational requirements

When data is no longer needed, we securely delete or anonymize it.

8. Third-Party Links

Our website or product may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their policies separately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.

We encourage you to review this policy periodically.

10. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your data, you can reach us at: support@velonixcrm.com